Polar Help Desk

Polar Help Desk 4.1 is designed to organize and manage your support department. The program features incident management based on ITIL, e-mail integration, knowledge base and reports. It facilitates your organization to maintain centralized control and distribute service and support delivery to both employees and external customers.

Polar Help Desk is easily deployed and configured with flexible licensing and pricing models. It can adjust with IT support resources with service delivery in order to achieve business effectiveness with the use of information system. The adverse business impact of incidents is minimized through faster resolution with the automated support processes. Service Level Agreement processes fulfill customer service requests and hence achieve consistent service levels. Communication with customers is measurable. Customer is satisfied by giving information about each change in incident status.

Polar Help Desk is a value-added help desk solution with user friendly interface. It takes care of customer satisfaction through efficient customer service.

Polar Help Desk is a web based help desk that helps you organize support department. With email integration, incident management enables your organization to manage support services to your employees and customers through a central help desk portal.
Pay what you want for your first license of Polar Help Desk 5.
Key advantages:
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Email integration and automation from multiple mailboxes via POP/IMAP
- Easy management unlimited number of customer, accounts, teams, incidents, email mailboxes
- Service Level Management. Use best practices from ITIL.
- Email Notifications management and customization
- Powerful and completely customizable User Roles and Permissions
- Custom Languages and customization any labels
- Active Directory integration
- API that lets you integrate any system with Help Desk through RESTful API over HTTP protocols
- Build your own new reports using client and server side Java Script.
- Source code available for purchase